Quality Conveyancing

“My colleagues have been praising the reports as they are easier to read, and we are very happy that we only need to input minimal information to initiate the check! I think we are all just happy to be having such an efficient ID check without 1,000s of PEP entries!”

– Chandni Evans, Conveyancer, Quality Conveyancing

• ID checks ready to go in 20 seconds
• 50% more checks per minute 
• Files ready for exchange one week quicker 
• New starters trained on Armalytix in under an hour

About Quality Conveyancing

Established in 2012, Quality Conveyancing is a London-based conveyancing firm. With over 50 years of property legal experience between its Partners, Quality Conveyancing is known for guiding its clients through buying and selling while alleviating the hassle and stress normally associated with property transactions. 

Inundated with bank statements, the conveyancing firm faced a growing operational challenge. Source of Funds (SoF) checks routinely took days of back-and-forth with clients, often stretching to a full week before a file could be properly reviewed; Clients frequently sent wrong or incomplete documents; ID verification produced inconsistent results; and crucially, case handlers were spending hours and days combing through raw bank statements. Conveyancer Chandni Evans recalled:

 “It was taking us an hour or so to go through such a vast amount of bank statements; it isn’t the most productive way of using your time during the day.” 

The time lost to chasing, checking, and repeating instructions meant less time could be spent on fee-earning work. 

Transforming financial checks

Quality Conveyancing turned to Armalytix to bring immediate structure to a process that had largely relied on time-consuming manual review. With a proven track record in transforming financial data collection across Law and Accountancy sectors, Armalytix provided a sophisticated platform that streamlined SoF and ID checks. 

Now with SoF checks, instead of highlighting transactions and reconciling figures by hand, the team received clear reports that showed exactly what was needed and what was missing. Cases that once required hours of review could be assessed in a concise report.

This shift standardised the firm’s approach across all of its 15 case handlers, which helped eliminate inconsistencies. Through expert onboarding, new staff were able to pick up the system in under an hour, and experienced staff found that the time previously spent chasing statements could now be used to push files for exchange. Evans said of the process: 

“You go through the report and within an hour you know whether the file is ready.”

Solving the long-standing ID verification bottleneck

While overall SoF checks improved dramatically, ID verification still remained a point of friction. Quality Conveyancing’s previous provider often presented errors and oversights, such as revealing potentially adverse entries for common names that did not fit the client profile in any way other than a shared name. There was also very little integration; clients were forced to download separate apps to complete SoF and ID checks, rather than being able to go through the whole process using just one app. This created confusion and hesitance, especially for clients less comfortable with technology.

The Armalytix Identity Service resolved these issues in one step. Case handlers can now send an ID request in under 20 seconds using only a name and email. Errors such as incorrect email addresses are flagged automatically, preventing weeks of uncertainty. Clients complete the process in a single journey without switching platforms, and the platform prevents incomplete journeys by prompting clients to upload all required evidence. Armalytix also avoids false positives by screening out irrelevant historical adverse entries and provides far cleaner, more accurate risk data before it reaches the firm. 

Should a client encounter any difficulty, live human support steps in to help resolve the issue. The conveyancer is then notified by email as soon as the problem is resolved and the check completed.  

Greater consistency, reduced risk, and faster movement of files

By guiding clients through a structured process, Armalytix ensures the right information is submitted first time. This has dramatically reduced the need for follow-up requests and shortened the time needed to get files ready for exchange. Clients are encouraged to engage more readily, resulting in more complete submissions and fewer delays.

The system also provides confidence from a compliance perspective. Regulatory updates and risk logic are applied by Armalytix as and when they are needed, reducing the firm’s burden of staying ahead of constant changes. Chandni Evans summarised the impact of this, stating, “Armalytix is the only tool I’ve seen that truly satisfies regulators, legal practitioners, and financial requirements all at once. It’s the trifecta the industry has been waiting for.”

More time for legal work, less time lost to admin

One of the most significant improvements seen by Quality Conveyancing is the time reclaimed, for both its conveyancers and clients. Hours that were once spent on manual statement review can now be used for progressing cases, reporting to clients, and pushing files for exchange. By removing unnecessary administrative barriers, case handlers can work more efficiently and clients see faster results. 

Underlying all of this is a strong partnership. Armalytix’s responsiveness and willingness to adapt to Quality Conveyancing’s needs has helped embed the platform deeply into the firm’s workflows. Chandni Evans commented: 

“Nothing is too much for Armalytix, they are very happy to accommodate. I think that’s what sets them apart from any other provider. They really care about you.”